Product Design Lead, 2019–now
The sole designer at this early-stage YC-backed startup, I'm working with the founders to design and launch our core product, Smart Journeys. I'm spinning up the research function, installing a product process, and evolving the brand. I also design the koozies.
Design Lead, 2018–2019
In a pure manager role, I coached three Senior Product Designers and set the direction for their careers and their work. As a group lead, I worked with my Engineering and Product peers to load balance, prioritize work, and align squads around goals to make car buying easy.
Product Design Manager, 2016–2018
As a hybrid contributor/manager, I helped launch Zendesk Explore. I drove the research effort through Alpha and Beta phases, clarifying how customer support teams consume analytics and share reports. I worked under Toke Nygaard to redesign the acquired product (BIME) to fit within the Zendesk family. I also hired and managed one Senior Product Designer.
Director UX, 2014–2016
I designed a set of tools for media companies to monitor and measure the impact of their PR. I was responsible for all design activities including product design, research, branding, and managing the design organization. I made a cool hat and some T-shirts.
Lead UX Designer, 2011–2013
Together with Michael Voege, we piloted PayPal's point-of-sale system with twelve international retailers, defining UI best practices for payment terminals. I also worked under Faran Najafi during PayPal's Shopping Showcase initiative. Its mission was to inspire retailers about the future of payments through Android and iPad apps.