I’m the Design Lead at Proof. I have over ten years of experience making great digital products and five years of experience managing teams. I live in Austin, Texas with my wife and two daughters. My side hustles are margaritas and playing pedal steel guitar.

Proof logo

Product Design Lead, 2019–now

The sole designer at this early-stage YC-backed startup, I'm working with the founders to design and launch our core product, Smart Journeys. I'm spinning up the research function, installing a product process, and evolving the brand. I also design the koozies.

Carwow logo

Design Lead, 2018–2019

In a pure manager role, I coached three Senior Product Designers and set the direction for their careers and their work. As a group lead, I worked with my Engineering and Product peers to load balance, prioritize work, and align squads around goals to make car buying easy.

Zendesk logo

Product Design Manager, 2016–2018

As a hybrid contributor/manager, I helped launch Zendesk Explore. I drove the research effort through Alpha and Beta phases, clarifying how customer support teams consume analytics and share reports. I worked under Toke Nygaard to redesign the acquired product (BIME) to fit within the Zendesk family. I also hired and managed one Senior Product Designer.

TrendKite logo

Director UX, 2014–2016

I designed a set of tools for media companies to monitor and measure the impact of their PR. I was responsible for all design activities including product design, research, branding, and managing the design organization. I made a cool hat and some T-shirts.

PayPal

Lead UX Designer, 2011–2013

Together with Michael Voege, we piloted PayPal's point-of-sale system with twelve international retailers, defining UI best practices for payment terminals. I also worked under Faran Najafi during PayPal's Shopping Showcase initiative. Its mission was to inspire retailers about the future of payments through Android and iPad apps.

Brent Palmer resources

Speaking

Writing

Podcasts